Love Padel Holidays
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Love Padel Holidays

Terms and conditions

The following Terms & Conditions apply to all padel holidays organised by Padel Worldwide Ltd, company registration number 16040585. Please read carefully. By requesting us to confirm your booking, you are agreeing to enter into a contract formed on the basis of the following Terms and Conditions.

Data Protection

To process your booking and ensure your sports holiday runs smoothly and meets your needs, we will require certain personal information, such as your name, address, and any special requirements. We take full responsibility for safeguarding this information and have appropriate security measures in place to protect it. Your details may need to be shared with relevant suppliers involved in your travel arrangements — for example, accommodation providers, camp host, coaches and event partners. We may also provide your information to security or credit-checking agencies, public authorities (such as immigration), or as required by law.

All participants will be placed in a WhatsApp group with other members of your event approximately one week prior to arrival. This will involve your mobile number being shared with other participants. If you do not want to be added please contact us by email: hello@lovepadelholidays.com.

By confirming your booking, you consent to your information being shared in this way. You may request confirmation of the personal details we hold about you at any time.

Definitions

“You” and “your” means all persons named on the booking. “We”, “us” and “our” means Padel Worldwide Ltd. “Host” means the Love Padel Holidays representative in charge of your holiday. “In writing” means by email to hello@lovepadelholidays.com

1. Bookings can only be made by and for persons aged 18 or over.
2. Payment and booking process – All payments must be made in Pound Sterling via the method set out on your invoice. If your holiday is due to take place within 6 weeks days of making the booking, you must pay the full cost to secure your place. If your holiday is due to take place 6 weeks+ from making the booking, we require you to pay a non-refundable £95 deposit to secure your place and the remaining balance 6 weeks before the start date of your holiday. A reminder will be sent to you in advance of this deadline. On receipt of your deposit we make the necessary hotel and court reservations, therefore, if the full balance is not paid by the required date, we reserve the right to cancel your booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred. =
IMPORTANT – please do not book your flights until you have confirmation of your place on the camp from Love Padel Holidays.
3.Amendments to your booking If you wish to make any changes to your booking such as name changes or extra nights please contact us in writing and we will do our best to accommodate. Please note that not all of the partners we work with allow changes once a booking has been confirmed. It is at the discretion of the particular service to decide whether a name change can be accommodated on a case by case basis.
4. Cancellations If you or any member of your party wish to cancel your booking, in whole or in part, you must contact us in writing. To compensate us for the expense of processing your booking and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee on the scale shown below. Subject to the nature of the cancellation, you may be able to claim compensation from your insurance provider.

Cancellation Charges:
6 weeks+ prior to arrival – Loss of deposit
4-6 weeks prior to arrival – Loss of 90% of total
4 weeks or less – Loss of 100% of the total price of the holiday

If two people have agreed to share a room and only one person cancels, the remaining person is liable to pay any Single Occupancy Supplement.
5. Cooling off period
We do not offer a cooling off period
6. If we change your booking
We plan the arrangements for our Holidays many months in advance. Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you of these changes as soon as possible.

The following are “Significant Changes”
a) Change of hotel

b) Change of destination

c) Change of dates by more than 24 Hours

In the case of any “Significant Change”, you can choose from the following 4 options:
a) Accept the new arrangements
b) Rebook onto one of our other Holidays
c) Receive a credit note for the full amount of your booking to use on future holidays.

d) Receive a full refund.

Any change that is not listed above as a “Significant Change” is a “Minor Change”. Examples of “Minor Changes” include, but are not limited to:
Change of Board Basis: If your Board Basis is downgraded, we will compensate you for the difference in price, ensuring you are only charged for the Board Basis you receive.

Change of Love Padel Holidays Host

Change of courts/coaches

Except where we state otherwise, no compensation will be provided for Minor Changes, however we will inform you of such changes at the earliest opportunity, to give you as much time as possible to prepare.

7. If we change your booking

In the unfortunate event that we have to cancel your booking and the cancellation is not due to events covered under clause 8, you can choose from the following 3 options:

a) Rebook onto one of our other Holidays
b) Receive a Credit Note for the full amount of your booking.
c) Receive a Full Refund.

8. Force majeure

Should we be required to cancel your booking as a result of circumstances classified as Force Majeure, we shall not be held liable for any loss, damage, or compensation of any kind.

For the purposes of these terms, Force Majeure describes any situation beyond our reasonable control or anticipation. Such circumstances may include, but are not limited to: war or the threat thereof, civil unrest, riot, industrial action, terrorist activity, public health emergencies, natural or nuclear disasters, fire, or severe weather conditions.

9. Package travel regulations

If your trip includes 2 components, sold within the same Package (for example Accommodation & Tennis) then your trip is fully protected through the Package Travel Regulations 2018, which you can read more about here.

If your trip includes only 1 component (for example Accommodation Only or Tennis Only) then your trip will not be protected through the Package Travel Regulations.

10. ATOL protection
We currently do not hold an ATOL license and are not able to package flight inclusive packages.
11. Insurance
It is imperative that you are adequately insured for your trip. It is particularly important to ensure your policy covers medical expenses & emergency treatment. This, amongst other benefits, will provide cover in the event of cancellations or curtailment due to injury. Injuries do occur from time to time in sport and we do not want you to lose out financially because of them. It is your responsibility to ensure your insurance policy also provides adequate coverage for flight delays, cancellations, luggage issues, amongst other things. We will not be liable to pay compensation for any flight delays/cancellations, luggage issues or other such issues.
12. Passport, visas & travel documents
Please check that your passport is valid for the entire duration of your holiday with the appropriate Embassy. A standard British Passport is required, valid for at least 6 months beyond your planned return date. If you are not a British passport holder you may require a visa – please check before booking your holiday. All passports, visa, travel insurance, health certificate requirements and foreign destination advice are your responsibility. Padel Worldwide Ltd accepts no responsibility for any delay or expenses incurred through any failure to comply with passport or visa issues or issues relating to any other travel documents.
13. Our responsibility
You will appreciate that many people and companies, over whom Padel Worldwide Ltd has no control, are involved in the planning and provisions of your holiday. Padel Worldwide Ltd has taken all reasonable steps to ensure that the supplier(s) of services provided are of an acceptable standard. We will accept responsibility for the proven negligent acts and/or omissions of our employees and agents whilst acting within the scope of their work which result in death, bodily injury or illness to you or any member of your party. However please note: Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Padel Worldwide Ltd, its servants or agents. No Liability can be accepted for any negligent acts or omissions of air or sea carriers, whose responsibilities are governed by international convention, which may limit or exclude liability. We cannot accept any liability for loss, damage or expense resulting from war or terrorist activities threatened or actual, civil unrest, closure of airports, industrial action threatened or actual, or any event outside our control where such events delay, extend or compel a change in holiday arrangements. We shall not be responsible in the event that any named host or coach is not available as a consequence of injury, illness or any other reason beyond our control.
14. Padel training schedule
We accept no liability should the Programme be rescheduled as a result of adverse weather. Whilst every reasonable effort will be made to compensate for any lost time, this cannot be assured. By participating, you acknowledge and accept that weather conditions may, in full or in part, reduce the court time available. Our resorts reserve the right to amend or cancel events at their sole discretion in relation to our padel programmes.
15. Health, Safety & Participation Policy

Given the typically warm conditions at our resorts, we advise applying high-quality sunscreen and taking sensible precautions, such as covering exposed skin and wearing a hat or visor. Please ensure you travel with suitable clothing, sunscreen, and any other essentials required for your comfort and safety in a hot climate. By booking, you confirm that all participants are physically and mentally fit, and capable of meeting the demands of the holiday without assistance from the host or other guests. It is your responsibility to ensure that you and your party understand the nature and requirements of the holiday before confirming your booking. We reserve the right to exclude you from individual activities, or from the padel programme entirely, should the host reasonably consider that participation would compromise your safety or that of the group. If such a decision is made, we will make reasonable efforts to offer alternative arrangements; however, we cannot accept liability for additional costs or provide compensation for missed activities. We may also refuse a booking if we are not satisfied that a participant’s health, fitness, or experience is appropriate for the chosen holiday. Any mobility impairment, disability, or medical condition relevant to your participation must be declared at or before the time of booking, in addition to any insurance-related disclosure. You must also inform us promptly if such a condition develops after your booking is confirmed. Where we determine that we cannot meet your needs, we reserve the right to decline or cancel your booking. In the event of illness or injury affecting you or a member of your party during your holiday, we may make any arrangements we deem necessary and will recover any associated costs from you.

16. Code of Conduct
We reserve the right, at our absolute discretion, to terminate without notice the holiday arrangements of any participant whose conduct, in our opinion, is likely to cause distress, damage, danger, or nuisance to other participants, our staff, our property, or any third party. If, in the opinion of any person in authority, a participant is deemed likely to cause disruption to others, they may be refused services. In such circumstances, our responsibility for their holiday will immediately cease. Full cancellation charges will apply, and we will have no obligation to provide a refund or cover any costs incurred as a result. Padel Worldwide Ltd accepts no responsibility for the conduct of individuals in their holiday accommodation, nor for any withdrawal or reduction of facilities, or for any loss or damage caused by them.
17. Photography & Marketing
By booking a padel holiday with us, you grant us the irrevocable and unrestricted right to capture, use, and publish photographs or video footage of you and any members of your party. Such material may be used across our website, social media channels, advertising, online platforms, and other marketing media, in any format, and may be edited or adapted without limitation. We also reserve the right to hold the copyright for such material.
Padel Worldwide Ltd undertakes never to use any images or footage in a defamatory way and will ensure that all material is stored securely for the duration of its use. By participating, you release both Padel Worldwide Ltd and any appointed photographers or videographers from all claims and liability connected to the use of such material.
If you do not wish to appear in any photography or video, you must inform us in writing at the time of booking, or no later than 48 hours before the start of the event.
18. Complaints Procedure
We want your padel holiday to be as enjoyable and trouble-free as possible. If, during your trip, there is anything within our direct control that you feel is not up to standard, please let your host know straight away so we can put it right. Should the issue not be resolved immediately, please send us full details in writing within 28 days of your holiday ending. Unless there is a genuine reason for not informing us at the time, we cannot accept responsibility for matters that were not brought to our attention during your stay.

Terms and Conditions - Non Love Padel Holidays Trips

These Terms & Conditions (“Terms”) set out the rules governing your use of the website www.lovepadelholidays.com (the “Website”) and any associated booking process operated by Padel Worldwide Ltd (“Padel Worldwide”, “we”, “us”, “our”). By accessing our Website, submitting a booking enquiry, or providing payment information, you confirm that you have read, understood and agreed to be bound by these Terms.

1. About Padel Worldwide Ltd

Padel Worldwide Ltd operates an online platform that introduces players (“you”, “your”) to independent padel clubs, academies, coaches and travel providers (together referred to as “Partners”) offering padel camps, coaching programmes, training experiences and related services (“Camps”). Padel Worldwide does not organise, manage or deliver Camps directly. Each Camp is independently operated and fulfilled by the relevant Partner.

2. Our Position as an Intermediary

Padel Worldwide acts solely as a booking intermediary between customers and Partners.
Our role includes:
  • Displaying Camps provided by Partners
  • Receiving and processing booking requests
  • Taking payments or payment authorisations on behalf of Partners
  • Liaising with Partners to confirm availability

The agreement for the provision of a Camp is formed between you and the relevant Partner. That agreement is subject to:

  • These Terms; and
  • Any Camp-specific booking terms applicable to your reservation (“Camp Booking Terms”).

3. Eligibility to Book

By using our Website or making a booking, you confirm that:
  • You are aged 18 or over; or
  • You are making a booking on behalf of a minor and have the legal authority to do so.

4. Booking Process & Confirmation

When you submit a booking request:
  • It does not constitute immediate confirmation of a place.
  • All bookings are subject to availability and Partner approval.<,li>
  • We will notify you once availability has been confirmed or if alternative options are available.
A booking is only confirmed once the Partner has approved the reservation and this confirmation has been communicated to you.

5. Payments, Deposits & Service Charges

5.1 Payment Processing
All payment details are processed securely via Stripe or an equivalent secure payment provider.
  • Padel Worldwide does not store your card information.
  • No payment will be taken without confirmation unless expressly stated during the booking process.
5.2 Deposits and Balance Payments
Payment requirements vary depending on the Camp:
  • Some Camps require full payment at the time of booking.
  • Others require a deposit, with the remaining balance payable at a later date.
    • The relevant payment structure will be clearly displayed during checkout and detailed within the applicable Camp Booking Terms.
5.3 Service Fee Padel Worldwide charges a service fee for facilitating bookings. This fee:
  • Is clearly shown before you confirm payment;
  • Is included within the total amount payable;
  • May vary depending on the Camp currency and pricing structure.

6. Cancellations & Refund Policy

Cancellation and refund policies are determined by the individual Partner and may vary between Camps. Your booking is subject to:
  • These Terms; and
  • The specific Camp Booking Terms provided at the time of booking.
Refund eligibility, where applicable, will be governed by the relevant Camp Booking Terms. Padel Worldwide does not guarantee refunds unless explicitly stated.

7. Camp-Specific Booking Terms

Each Camp may have additional terms and conditions, including but not limited to:
  • Payment schedules
  • Cancellation deadlines
  • Minimum participant numbers
  • Camp-specific rules and requirements
You must accept the applicable Camp Booking Terms before your booking can be finalised.

8. Amendments, Cancellations & Force Majeure

Partners may need to amend or cancel Camps due to circumstances beyond their reasonable control, including but not limited to:
  • Adverse weather conditions
  • Venue or facility issues
  • Illness or injury of coaching staff
  • Government restrictions or force majeure events
In such cases, the Partner may offer:
  • Alternative dates;
  • Credit towards a future Camp;
  • A refund, where permitted under their own policies.
Padel Worldwide is not responsible for such changes but will assist in communication where possible.

9. Liability & Risk

To the fullest extent permitted by law:
  • Padel Worldwide is not responsible for the organisation, delivery, safety or quality of any Camp.
  • Participation in padel and associated activities carries inherent risks.
  • You take part in any Camp at your own risk.
We shall not be liable for:
  • Injury, loss or damage arising during a Camp;
  • Travel or accommodation arrangements;
  • Services provided directly by Partners or third parties;
  • Decisions made by Partners regarding Camp delivery.
Nothing in these Terms excludes liability where it would be unlawful to do so.

10. Responsibilities of Partners

Each Partner is solely responsible for:
  • Delivering the Camp as advertised;
  • Providing suitably qualified personnel;
  • Ensuring facilities meet applicable safety and legal standards;
  • Complying with all relevant local regulations.
Any concerns or complaints regarding Camp delivery should first be addressed directly to the Partner. Padel Worldwide may assist in facilitating communication but does not assume operational responsibility.

11. Intellectual Property

All Website content, including text, graphics, branding, layout and imagery, is owned by or licensed to Padel Worldwide Ltd.

You may not reproduce, distribute or commercially exploit any Website content without prior written permission.

12. Junior Participants

Certain Camps are designed specifically for children or junior players.
  • Where applicable: • Bookings must be made by a parent or legal guardian;
  • Accurate medical and personal information must be provided;
  • Additional Partner-specific terms may apply.

13. Data Protection & Privacy

We process personal information in accordance with our Privacy Policy, available at:

www.lovepadelholidays.com/privacy-policy

By using our Website and services, you consent to the collection and use of your data as outlined in that policy.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions regarding these Terms or your booking, please contact:

Padel Worldwide Ltd
Email: hello@lovepadelholidays.com
Website: www.lovepadelholidays.com

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